Sep 04, 2009 10:55 AM
7963 Views
(Updated Sep 04, 2009 11:01 AM)
If you've decided to buy a Hyundai Car - the stay clear of the DSC Hyundai Dealer in Chennai. I made the mistake of buying my i20 from them in February 2009 and since then have experience nothing but trouble from them!
Now I have no problems with the car, but the service from the staff of DSC Hyundai is absolutely pathetic. Here are a few of the things that they screwed up with:
1) They promised me a buy back deal for my Maruti Zen at Rs. 1, 10, 000 but finally paid me 90, 000/-
2) They promised to deliver the car in 3 weeks but finally took more than 5 weeks(Not so bad right! Weel read on.)
3) The sales person, Mr. Elango promised me seat covers, a car cover and tinted glass FREE and told me that it would be done in a month's time. Whenever I called to remind him he told me that the car cover and seat covers had not arrived as it was a new model. After 5 months I dropped in without notice only to find the seat and car cover lying in their showroom. He promptly asked me to pay four thousand for the lot and swore he never promised anythign free!
4) When I did not receive the RC Book after 3 months I grew worried and visited them. They informed me that they had made a mistake with the name and had sent the RC Book for corrections.
5) After several calls and threats I finally received the RC book - 6 months after purchase - ONLY TO FIND THAT THEY HAD REGISTERED MY CAR AS AN i10. instead of an i20!
6) Till today I have not received the RC book and am presently considering legal action.
7) I chose DSC hyundai for two reasons(a) The buy back deal(that later turned out to be fake) and(b) because they told me that their service centre was hardly 6 kms from my home. For the first service I got a call asking me to bring the car to a place that was 20 kms away! When I asked Elango he once again denied his statement. I opted for the car pick up at an additional charge of Rs. 100 and waited and waited. They would call and promise to pick it up, but would not land up. When they finally did they returend the car - WITH SOME OF THE ITEMS STOLEN!
These guys are the worst thing that could happen to anyone. Stay clear of any of the DSC dealers. They over promise, under deliver and have no clue what customer care is all about!
