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MouthShut Score

24%
1.35 

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Chennai, Tamil Nadu India
Den of Thieves?
Mar 18, 2014 11:46 AM 50235 Views

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We have 2 STBs in our home. And at any given point of time, 1 of them is not working. The reception is poor, most of the subscribed channels don't come. Even they come, they stop and stutter making for a very poor viewing experience.


The local cable operator is only for collecting fees. He says that he is not responsible for the service. Have been trying to get hold of a customer care executive by calling them but I have always been put on a hold for 15-20 min till my patience runs out.


This problem exists throughout my neighborhood. Seriously contemplating switching over to Hathway or some other operator


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Brand Response

Dear Customer,
Greetings from DEN Networks!
This mail is to keep you informed that we have read the review you had posted on mouthshut.com about your experience with us. Your feedback has been taken into account and we at "DEN" will do everything we can to perfect our services.
Please let us know if there is any pending or unresolved concern we can assist you with?
Warm regards,
Team DEN

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By: DEN_Networks | Sep 15, 2015  10:06 AM Comments 0

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