Oct 07, 2016 10:39 PM
8156 Views
I would like to share my delivery nightmare of Apple iPhone 7 plus phone at Croma Retail Store in Vashi, Navi Mumbai. I had done pre-booking of iPhone 7 Plus 32 GB Black(Invoice No –CAF02A133050000187) on 3rd October, 2016 by paying INR 2000. They assured me to deliver my phone on launch day(7th October, 2016) after 7 PM. Today When I went to their store to collect my phone, they asked me to wait for 15-20 minutes and then they said, iPhone 7 plus stock hadn’t been received from Apple. Even their store manager was making falls claims like iPhone 7 plus was not delivered by Apple all over the India which I confronted and checked with other stores like Reliance Digital, Vijay Sales, Maple etc. All of them had delivered their pre-order of iPhone 7 plus with Citibank Credit Card offer of INR 10000. Even I asked store manager to provide some alternate option to resolve my concern because I was losing Citibank offer(which was valid only for 7th October) but he was not ready to help me and asked me to cancel my pre order. This was really disgusting and never expected this kind of customer service from a TATA company. Even I tried to contact their area manager for finding a solution but he didn’t pick up a call and not given any response on my SMS. I came to know from reliable sources that Croma didn’t pick up iPhone 7 plus stock from Apple. This is a complete mess at their level and spoil our overall mood and commitment to welcome a latest gadget from Apple. Instead of accepting their mistake, providing a resolution and compensate my losses of INR 10000, they were shameless and made customer’s experience worst. If they were not able to deliver then why they had taken pre-orders and played with customer’s emotion. I request all of you to think twice before buying a product from Croma Retail. They are incompetent and don’t know how to serve and deal with customer.
