Sep 23, 2013 09:40 AM
8444 Views
This review is not for their stores but for their extended warranty program that they sell along with the products. My whirlpool washing machine conked off after 2 years of use, but luckily I had purchased extended warranty for an additional Rs.800 when I had purchased the machine from their Jubilee hills store.
Their warranty is serviced directly by Tatas and has nothing to do with the store you purchased from. You have to call their toll free no. Even though the technician came in after 3 days he did a replacement of the main board at no cost, and was fairly professional... no tips asked etc.
I think its a good idea to purchase extended warranty on washing machines as it has moving parts, but its not useful for TV, fridge etc as those things don't fail so easily. And especially if you are purchasing store brand products (Croma local) then make sure you take extended warranty because those are cheaper Chinese products that probably will not last as long.
