Jan 03, 2017 06:42 PM
6595 Views
I thought Chroma was good until I purchased this microwave oven from Royal Meenakshi mall. They provide excellent service, however only till you pay them for the product. Once payment is done, you will have to do an excellent job following up for delivery. After delivery, we will have to follow up for installation. Until I called their customer care for installation status, their system wasn't even showing it as delivered. You forgetting to follow up is equivalent to you forgetting the product and your money. Their customer care are trained to say couple of sentences, that they have put our request and on high priority and that they will get back. They don't have a definite answer to your queries until you make them understand that you called to get a query answered. Service is bad and they don't have a mechanism to call to their retail outlet to speak about the status. They flash a customer care, which does not really care.
