Mar 19, 2012 03:53 AM
12684 Views
Product : Phillips Trimmer
I had bought the above product from the Croma -( Indraprastha Equinox, Plot no.23, 100 Feet Inner Ring Road, Koramangla, Bangalore-5600965). It had some problems with the height adjustment spring so I gave it for servicing . I went to collect the serviced trimmer. on checking the appliance it looked that it seemed fine. the executive then took it and started playing with it and turned the knob in the direction it should not be turned. As a result it was broken again. On asking why he did not attend to it professionally he did not reply anything and called another executive. The other executive was even more unprofessional.
He did not have the basic common sense that one is not supposed to touch the blades of a trimmer as that is highly unhygienic and not proper for the appliance. on Pointing out the fact to him he gave me a disinterested look and started adjusting the other parts of the appliance. Even before I could warn him not to play with it if he is not part of the service centre team as he would damage it even more, he had turned the other shaft in a manner they should not be turned and some other parts of the appliance broke off. I asked for the manager and was told to wait.
After I waited for another 20 minutes( By now, I had spent around 1 Hour at the store), a person came who started fiddling with the the broken trimmer. on telling him the problem in English he started responding to me in Hindi (which was not making any sense at all), then I asked him if he is the manager . he told he is not. I asked him to call the manager without trying to break my product again. After a wait of another 30 minutes a person with the name.
"Sudan Gurung " came( He is of North East Indian Descent. he looks very humble but don't go by his looks. he is the most ill mannered and immature person I have ever come across). On Explaining the problem to him . he is asking me . what can he do? I told him it is the fault of the executive that he has broken my appliance.instead of fixing that or apoligising to me . how can he tell me what to do? Then he tells me to wait for 1 minute as he has to attend another customer and goes away leaving me all alone in the office. I was in the office waiting for 40 minutes. I was greatly disturbed with this kind of treatment.
After he arrived I asked " Why the hell am I supposed to suffer for the fault of the executives breaking my working appliance? ". Sudan Gurang suddenly became agitated and started abusing me by telling that I am not supposed to say hell to him. I said when is "hell" a offensive word and moreover it was not directed at him. It was directed at my condition. This Sudan Gurang has no knowledge of English and moreover he started humiliating me by saying " Get Out". I said " your executives broke my trimmer. you made me wait for over 2 hours for nothing and now you are asking me to get out?" . He said that he cant help . I can do whatever I want. Frustrated I sat there but to no avail.
I finally walked through out the store and asked who the real mangager is? He came out as Mr Shameer. He understood what I said and called Sudan Gurung and asked him " how dare he behave in such manner to a customer?" Even after Mr Shameer explaining to him that' Hell" is in no way an offensive word and his actions were not at all proper, Sudan Gurung kept on arguing and accused that I am lying.
Seeing all this I found out. Even the manager has no authority or commanding voice over this Sudan Gurung person and finally left this place. I gave the the broken trimmer to Mr Shameer and asked him to throw it away as I have no use for it nor do I have the patience or energy to come again to get it rectified. Most important of all I was humiliated very badly.
The Executives in this store are highly unprofessional, immature and have absolutely no idea of how to treat a customer. They think that the store is local property and they are doing a favor to the customer by even speaking to them.
