Oct 31, 2014 12:25 AM
14955 Views
(Updated Nov 01, 2014 01:23 AM)
My Country Club membership reference id is CVA82/2#0161.
We received a phone call congratulating for being selected for a gift voucher through Total Mall for shopping and coming to Total convention hall(false address). This was Country Club basement office on Sarjapur Road. The caller had asked me to visit the my family and registered the time
When we reached, the employees told me & my wife that we can avail life membership of the club by paying Rs. 2 lakhs with the option of paying 40% of the sum(Rs. 80, 000/-) for the first year in equal monthly instalments of Rs. 6, 666/- through any credit card and the remainder 1, 20, 000/- will be again collected post 1 year completion by Country Club directly
They told me I can pay Rs. 6, 666/- a month to avail the membership. I gave them my bank cards using which they withdrew the entire amount of Rs.80, 000/-. They tried to convince me by lying that it would be charged monthly only and there won't be any interest, but to my surprise the entire amounts were charged on my credit accounts(when I checked with my Banks later at home)
For the transactions made I haven't received any invoice copy with the required as per the standard requirements
There were deals and offers promised of 1+1 week every year absolutely free of cost which is also not part of the purchase Agreement.
Customer Care Support disconnects my call and most of the times they aren't available, they are not at all aware of these offers/packages
I have emailed every single day and following up on this issue daily, but no one till date has bothered to call me and acknowledge my concern.
No invoices provided against the payment made as a secured document.(Only Purchase Agreement & Membership towards Vacation)
Going through the said agreement of Vacation & Club membership there are lots of disputes which does not match with what was promised verbally by the Advisors at Country Club Sarjapur office.
While researching online through various channels there have been enormous number of Customers not happy and feel dissatisfied cheated from Country Club / Country Vacations and their services
I tried calling up the office number: 040-44331330, first time when I spoke to Mr. Ashish he disconnected my call, I then called again and spoke to Mr.Mohd Rafuiddin and he sounded to me as if he is threatening me that once you have purchased the Country Club membership you cannot do anything, if you have a problem please contact the local officials.
WOW this is just great Customer Experience.
I just want to get this membership cancelled, my entire amount refunded and discontinue any further relationship with Country Club & Vacations.
Regards,
William Patel
+91-9886619789
patel_william@yahoo.com
