Jul 15, 2014 11:56 AM
29264 Views
Membership ID - CVCH5CLUB5LB175272 - Chennai
While taking membership I was promised some offers by Mr.Sudheer(branch head, Chennai phoenix market city), and while signing the membership I have asked to give all the below offers in the agreement and he said all the special offers will come with official letter along with membership card. But I didn't get any official letter with the membership card.
I need to know that all the below offers are valid or those are said only to take the membership and nothing is valid. Need a valid reply from you, I like to know what are all the offers that are available in that 116 family special membership plans. before to this I have send many mails and calls but there is no response for this from the country club, You are just calling me only for payment. I call to Sudheer but he is not even interested to response to the member, Then how can I believe and take the membership? Also kindly send me your senior persons, If I want to make the compliant. I need solution for this problem, or please return back the money by cancelling the membership or transfer it to someone and take the documentation charges. Kindly
Rent option if we are not using the vacation, the rent will be arranged by country club agents.
I can use the membership for 365 days a year( It was just mentioned as blue and normal priority)
There is no pickup / drop/ sightseeing free service details
20% and up to 40% allowance in the flight charges(Domestic and international)
Renewal the same plan after 5 years with 10% of the initial charge(Initial charge - 80000)
Assurance for cash back if I am not satisfied in my first trip / vacation
Using the country club membership lifetime for free
There is no details about the plan with 3 Asian countries and Dubai with allover India - special offers
Free accommodation with free breakfast services
20% discount on all the food in the country club restaurant
No need to pay the maintenance charge for the year if the vacations are not used.
While renting the vacation using your agents there is no need to pay the yearly maintenance charge.
No other charge or Fee in the Country club membership for life time.
Collect the country club card for the Kid in future for free.
If I per book the vacation trip before 2 weeks, I can get the free 7 days trip for that year and I can use that for rent or I can extend that to next coming year.
I can maximum accommodate up to 8 persons using my membership if I book before 2 weeks.
I can use the country club / country vacation cards for my friends or relations with some additional ID proof.
Using the party hall in country club / country vacation with free of cost(including the electricity, decorations) for 5 times per year.
19.Free passes for the special events that are organized or happening in your clubs
HDFC insurance that covers 5 lakhs( I am not sure about the amount and also the plan - some thing they cover for me and my wife) with zero premium.
If I didn't use the vacation for particular year, then I can move that days to next year without any charge.
If I am not satisfied at any time, I can write a compliant letter to the office where I take the membership and I can cancel the membership at any time.
If I don't want to cancel, I can transfer my membership. The agents in country club will do the same for me, they will collect only the processing fees. I also like to know what is the process I need to follow if I want to cancel the membership now. No one from country vacation is ready to help or clarify. Everyone in the customer service is saying that they have no idea about what the sales person said. then what is the meaning for the customer care? Everyone are working in same club and everyone saying different details. I spoke to a person from Chennai for my query and he explained me in detail about what are the actual membership plan in the country vacation. But, He said there is no different for the other membership and the selected members( as said by the country vacations - Chennai Phoenix market city). They call me and said I am specially selected for this offer and also I will be avail for all the details that I have mentioned. For example, For cancellation / transfer - they said - Other members cant cancel the membership at any time, But I can cancel when ever required with a cancellation request letter to Chennai office. They will refund the amount to my account or they will provide the DD, or they will transfer the membership to others who required and get the money from them and give back to me.(they said transfer will be done by the members from country vacation in maximum of 30 days) For sight seeing, they said - other normal members will not have option to take the free sight seeing. But I am eligible for the free sight seeing. pick up, drop with out any charges. For discount in flight charges - The sales person explained me that, I am eligible for 20% up to 40% discount in air fare in international and domestic. for normal members the discount will be up to 10% only. For AMF - as per the sales person promise, I don't want to pay the AMF for country club facilities. Also If I don't use the vacation for current year I don't want to pay the AMF and I can transfer the vacation balance to next year(including special 7 days offer - totally 14 days) and I don't want to pay any frees. They said I can do all these things online itself in country vacation website. Also in the next year after adding the last year vacation balance, I just want to pay only the AMF of current year. For Party Hall - They said, I don't want to pay for electricity, decorations, maintenance. If I am using the party hall I just want to pay for food/drinks. I can use the party hall for 5 times a year and also I can able to rent that using the agents. For Rent Vacation - I can rent my vacation for that year, and also if I informed to make the rent option before 1 month the additional 7 days for special customer will be added for the rent. The rent process will be make available online itself. Or If I want I can rent it using the agents. They assure me that I can get rental amount for a year from 15000 to 40000. Also the AMF will be paid by country vacation agents. For Asian countries - I am eligible to stay in Bangkok, Colombo and one more Asian country and also Dubai with out any charges in country vacation resorts / hotels. Since I am special customer selected, I not need to pay any tax or other charges. Pick up and sight seeing are free during the stay. Also the discount in the flight charges is applicable for the persons whom are accommodate with me. But later I came to know that I need to pay taxes, other charges in Dubai(after receiving the membership) For Accommodation with breakfast - I am eligible to take the accommodation with free breakfast in all the country vacation hotels/ resorts For Country club restaurants - I am eligible for 20% discount on all the food and drinks available in the country club restaurants. Mr.Sudheer said that I can make all the process available in online, even the flight booking. But, Now I came to know that the above offers are nothing available in country vacation for me, and I am not a special customer selected in a lot for 116 families as said by country vacations, Chennai. All these are said just to make me for taking the membership, The persons in country vacation didn't give time to me to ready the agreement form or explained me properly and they said sign and pay the cash soon so that I can come under 116 families. If someone paid before me then my offer will be loosed and I will be treated like normal member.
So I believed their words and sign the agreement and paid the money. After that I read the agreement and I didn't find any offers that are available for the special membership, I asked the sales person(Mr.Sudheer) and they said that all the special offers will be mention in the company letter and sign by the officers in Hyderabad and I can get the special offer letter along with me card delivery courier. But I didn't get any letter with that. even if the sales person said the truth and sale the product I may take the membership, They said all the false information, they forced(without giving time to discuss or to read any review about the county vacations), said if I delay to pay even a minute that offer will be allotted to the person who paying the money at first. So that I believed that and paid the money. After that I went to country vacation Chennai, to ask them I didn't get the official letter and Mr.Sudheer said me that I will not get any official letter and if I want to get any special offers I need to come and ask in the country vacation office. Also they said that the Blue is the higher priority, and I found that that Blue is the normal priority one. All the information given to me from the sales person was wrong/fake/false about the country vacation special customer program and make me to trust everything and taken my money for the membership. Each and everyone calling for some query from country vacation to me saying irrelevant answers to each and every one.(some one saying that I cant cancel membership at any time, some one said that I can cancel it after 2 years completed and I can get up to 80% of my cash back. some one saying that I can write a letter if I don't or cant able to continue the membership) In a case. I want to pay 20, 000 rupees more for my membership, But I am in critical situation and I cant able to arrange the money at the time.
so I call to customer care and asked them that I am not in a stage of paying the balance money due to my situation, so I wish to cancel the membership and I asked them to take the processing and documentation charge from my membership amount and cancel it, I requested they to cancel since already I paid 60000 in EMI to citi bank and I an not in a situation to pay that also.
But the person said me that there is no way to cancel the membership, also If I don't pay the balance in 10 days I will be moved to pay 35, 000( I got the discount of 15000 while taking membership) the discount amount add to your account.
I asked person in Hyderabad and they said, there is no problem like that and I can pay at any time there will not be any change in the discount. This shows that you are forcing the membership only to pay the money and not understand the situation and follow the promises that you done while taking the membership. As Sudheer said, If I am not eligible for any of the offers that are mentioned during the membership signing I want to cancel my membership - CVCH5CLUB5LB175272. Please take the processing fees and also the documentation charges I will return back the club card and the vacation card. I am ready to give a written letter that I am not satisfied. There is no response in mail for my previous requests. Please confirm me in mail.
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dear people, please don't waste your money in country vacations. they are totally fake and frauds. They just try to take the money without any work. the great cheaters of the world. worst peoples. Government need to take step on this Please.
