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Worst quality and worst customer service. Review on Country Delight

Name: Worst quality and worst customer service
Item: Country Delight
Rating: 1
Author: a Mouthshut User

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54%

4.03

825 Votes

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charmis4

Chennai India

3 Reviews

1 Follower

Worst quality and worst customer service

Jun 20, 2021 11:52 AM 4671 Views (via Mobile)

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I have a worst experience with country delight . I have paid in advance for tender coconuts but the quality is worst and there is no tag of country delight . The cocunut are brown in colour instead of green and have no water . I have been Continuously speaking to customer care but no positive response and they tell me to delete the my reviews. I am struggling with these guys since last five days . Also I tried connecting and messaging personally to the co-founder mR Nikhil and Mr Gade but seems they ignored my message .

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Brand Response

Hi,
We are deeply sorry to hear about the disappointing experience you've had with our tender coconuts and the lack of responsiveness from our customer care team. Providing high-quality products and excellent service are our top priorities, and it's clear that we have failed to meet your expectations in this instance.
We apologize for any inconvenience or frustration caused by the poor quality of the tender coconuts you received. We take the quality of our products very seriously and have strict standards in place to ensure that they meet our customers' expectations. It's unacceptable that the coconuts were not up to par, and we will investigate this matter thoroughly to identify any issues in our supply chain or quality control processes.
Regarding the lack of response from our customer care team, we apologize for the oversight and any miscommunication that may have occurred. We understand how important it is for our customers to feel heard and supported, and we regret any delays or difficulties you experienced in reaching us.
Your feedback is invaluable to us, and we take it very seriously. We will take immediate steps to address the issues you've raised and ensure that they are resolved to your satisfaction. We also commit to improving our communication channels to ensure that you receive prompt and helpful assistance in the future.
If you have any further suggestions or feedback, please feel free to reach out to us at feedback@countrydelight.in. Your input is valuable to us as we strive to improve our services.
Thank you for your understanding and support.
Team Country Delight