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MouthShut Score

54%
4.03 

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Bangalore, India India
Poor backend support and delivery handling
Issue Resolved
Brand-aid! The problem has been fixed. Happy Ending.
Jun 06, 2023 10:50 AM 745 Views

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I am a VIP membership customer, I had blocked the delivery slot upto 7:30am, when I knew product would get delayed and no one would be at home, I called the customer care and informed to cancel the todays order as the team delayed the delivery and to transfer it to next day as no one would be at home. Though I called personally and informed the customer care team who confirmed would communicate and take care, still the product was left at door 8:57am. It is really pathetic service of just dumping product without understanding the customer request.


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Brand Response

Dear Mary,
We sincerely apologize for the inconvenience caused by the delivery of your order despite your request to cancel it for the day. This falls short of the service standards we aim to provide to our VIP membership customers.
We understand the importance of timely and convenient deliveries, especially for our VIP customers. We have reviewed the situation and have taken immediate steps to ensure that such incidents do not occur in the future.
Please rest assured that your feedback has been shared with our team, and we will work diligently to prevent such occurrences in the future.
We value your continued support and loyalty as a VIP member, and we apologize for any inconvenience caused. If there is anything else we can assist you with, please do not hesitate to contact us at feedback@countrydelight.in
Team Country Delight

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By: CountryDelight | Apr 11, 2024  06:37 PM Comments 0

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