Competent Auto's!!. Review on Competent Automobiles - Delhi

Hey all.. hope u guys are doing good. Its almost one year that I had been the member of mouthshut.com and it was the amazing experience.. lately I am getting addicted to this site I don?t know why????

Enough of getting emotional and lets get down to business

Well here comes the review of competent motors!!!

I bought Zen LX (review on this is still pending..) almost 7 months ago, from then actually it happened like this.. my dad was not in a mood to change the car from our traditional car which was almost 10 years old, I told him that every month I pay the same amount which actually can be an EMI of a bank on this car and finally he agreed so.

I was pitching a deal with rather 3 dealers Pasco (in Paschim Vihar, New Delhi), Rohan Motors (Noida, UP) and Competent (Moti Nagar, New Delhi) and I don?t know?? what happen that I settle with competent, probably it was the huge discount which these guys offered but I never knew what was hidden behind that.. and when we finally book the car by paying 30,000 I reliazed that I have done the mess.

car was ready to go the next day as commited by them and sure it was we had the draft ready and had mentioned all the accessories that we are looking forward to but in evening when we were sitting with them suddenly the total amount that was calculated by them shot to 25,000.

I was screwed up and my dad was looking at me with the shocking eyes, he wont have been in such a situation had I been failed in high school but that was not enough since they refused to accept cheques, even current dated and it was evening so the banks were closed, and the blunder is that ATM would not release cash more than 15,000 and to add topping to this pizza they said they wont release the car.. it was all cash deal!!! surprised isn't it (I have a phrase that company and country gets screwed up because of stupid people around!!)

I was like shocked, later finally they took the cheque and I had the car...

now that?s not the end of the story.. after all there is more to go..

I gave them the draft (rather a bankers cheque!!!) and I received a call from Competent motors owner's dad who was Mr. Chopra stating that the draft is not in the Delhi clearance, let me explain you that Noida, Gurgoan are under NCR (National Capital Region) and the cheques, drafts, and bankers cheque if issued from those branches gets cleared across Delhi and NCR and it goes under same day clearance.

What pissed me off (I am sorry for the words) was the call which actually was the collection call and was told to me that if this draft (which actually was bankers cheque) does not get cleared then they would take the car back from my home..!!! I was in office in a meeting, a rushed from there and get in touch with my bank and my bank manager calmed me down and said nothing would happen rather he screwed the happiness of Mr. Chopra by calling him back and explaining him the concept of bankers cheque; after that we exchanged apology and other formalities and we were done. Now that was not the end there was more waiting for me, which I never gave a thought!!

I took the car for first service and I received notice from them that I do not have extended warranty, u can buy it now!!! its pretty cheap, and when inquired they said ''sir actually its being processed and u would get it either tomorrow or we would send it to you'', I was relaxed and I said ooo okay but days, weeks and months passed and there was no response from them, on my second service of the car I inquired from them regarding extended warranty and they said that I never bought so!!! (again I thought, this was me who did the mistake to choose this dealer) I asked them to plz check the records to which they bluntly refused and said that they hell lot of jobs to do ( I was shocked with this attitude this is not the way even a govt employees would behave).

I finally landed up with manager and they pulled up the records and I had bought the warranty, now that thing was cleared that the warranty was purchased almost 6 months ago but it was never forwarded to Maruti and I was given the suggestion that either they can pay the amount back to me which was only 5,000/- as the warranty price was increased or I can pay more. I asked the manager who is at the fault?? once I bought 2 years extended warranty and you guys never forwarded the request is it me??? so the answer was that its me who is at the fault as I should keep a track!!! ( so the lesson which I learn was that never ever have a faith on others until you know them personally), inspite of the fact that I was assured by them that it would be taken care off!!.

finally when I raised my voice against them and I was in peace as the same day (which actually took whole day) I got the coupons and the letter stating that I had the warranty extended by Maruti for next two years!!!

All right I understand that at times it happens that, one setup bad relationship with the company for once but if given a chance and along with that the if feed back is provided the company or the person improves but what I think is that this particular company rather this particular center wont improve!!!! they lost one customer like me and I can be the potential customer.. that?s why some of the good multinational rely on the feed back rather they send survey forms as it helps them to retain the customer.. again one more phrase.. its easy to buy a customer but its much expensive to retain an existing customer!!!

so I hope these guys would get this thing straight out and this is not alone for competent but for all of us as we people either work as manager or as an representative of any other company. so moral of this boring story is all about relationship.. well one never know what happen next!!

hmmmn.. thanx for ur patience

I hope u guys enjoyed that!!!

Anyways cheerZ and as usual plz plz plz comments most invited!!

ZeeSHAN