Jun 24, 2009 03:50 PM
8175 Views
I am a frequent customer of cafe coffee day and generally go out twice or thrice a week with family .Today it was my first time to visit the cafe coffe day near the german bakery and I was astonished to see the rude behaviour of the staff.The staff is ill mannered and generally busy in pleasing the foreigners for tips.They do not server the Indians in a proper way .
I must say that staff thinks that they will get a visa to the foreign land by doing some favours to foreigners .This is a pathetic service of this franchise. Most of the cafe coffe day I have visited in Kolkata and Pune are very proper and they are well trained but this particular franchise needs to learn proper customer service for indians. The franchise does not even have a feedback form or a suggestion box and persits to handover the feedback forms to the employees only .