Feb 12, 2011 06:13 PM
4295 Views
A few days back, the devil took me over, and I stepped into Club Mahindra's office for their "presentation". It was hardly a presentation, it was a systematic brain-job, geared up to make you fall into their trap. Some key points that make Club Mahindra's presentation an absolutely disgusting(in-hindsight) experience:
The guy I was speaking to had zilch knowledge of inflation, costing and was so obnoxious, that I simply gave up reasoning with him within 3-4 mins into the session.
Take now, or fugget-about-it policy. No going home, decide now policy is aimed squarely at preventing the customer from doing any background research on the product/service, after which they are certain to never hear from them again.
The sales guy' had guts to say that reviews written about their company are false and total lies.
No guarantees whatsoever offered.
The gift coupon given cannot be used as it shows up as "invalid" on their website.
The presentation lasted about 90 minutes, which was much more than they had promised. The salespersons had the energy to go on forever, but it keeping us from our lunch time, hence we had to show some haste in the end.
Finally, I decided to signup, only after knowing that I had the option to back-out within 10 days. I took a total of 1 hour to back-out. No sooner did I hit the following sites: mouthshut.com, consumercomplaints.in and blogs of folks that had been duped, that I made the call. I got the money after a lot of headache. Among the first thing that was demanded from my site was a declaration that I will make the payment to the CC company. When I told them that I'd made my payment via a Debit Card, they came up with some "mandatory requirement" policy.
A couple of days' later the salesperson(Mr. Atul Rai, CM, Raghuleela Mall, Kandivali-W) called me for my Debit Card details, and insisted on me providing the expiration date as well as the CVV. He said, the refund will not be processed unless I provided them this details. With a lot of concern for my security, I gave these details to him, and also recorded this fact via emails to concerned personnel.
However to my utter disbelief, within a few days(15/20) my Debit Card(duplicate) was fradulently used in UK. I've been a liberal user of my CC/Debit card at numerous merchants for over 8 year, but have never been defrauded in this manner untill I'd disclosed my Debit Card details to Club Mahindra as above.
Lastly, let me also state, that Club Mahindra or its employees' leaking my Debit Card details to unscrupulous operators is my belief rather than an established fact.
