Nov 10, 2014 10:57 PM
86902 Views
(Updated Jan 20, 2016 01:27 PM)
I own a Purple Studio membership. During a recent holiday at Thekkaddy, I happened to interact with Renjith Kumar from your sales team. He convinced me to upgrade to a Purple 1 BR membership, adding that I would be getting preferences in Holidays and if a reasonable period of notice is given, a holiday can be assured for me in any of your properties. Besides this he also listed several other benefits. Reasonable notice was considered to be around two weeks notice.
Based on this, I upgraded the membership from Purple Studio to Purple 1 BR and paid 20% advance. I did not negotiate but simple accepted all terms and conditions based on good faith.
There after I tried getting accommodation at your properties in Kumarakom, Pondicherry and Ooty. There was no room.More than "reasonable notice" was provided. Rejith himself got involved. Still I was not provided with accommodation. I was also told that there is no preference. I can join the waiting list like anybody else and if by chance I get an accommodation, I can avail the same.
Dissatisfied with the attitude, I have decided only to retain the Purple Studio Apartment. I do not want the Purple 1 BR. I have stopped the payments of the upgrade also. However I have not yet stopped the EMIs pertaining to Purple studios. If there is no resolution to the issue I will have to consider this step.
My stand is simple. You made a promise you cannot keep. Now I want out of that contract. I want to revert back to Purple Studio. My Family is small and a Purple Studio will meet my needs. Kindly make your position clear. Please do not call and waste my time. I intend to take this matter up with all available means to obtain justice, as this a blatant case of cheating and deceit.
People are advised to be careful with their dealings with Club Mahindra. I would not call them honest. Certainly not trust worthy. And finally the bottom line - They just want your money, all else is bull.
Regards
S G Thampi
