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Club Mahindra Mount Serene Munnar Image

MouthShut Score

31%
1 

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Chinnakanal via Suryanelli Road, Chinnakanal, Munnar, Idukki 685618, KL

+91-9946944421

4.5 Star

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delhi india
Oversold - Network Congestion
Feb 21, 2011 02:42 PM 5084 Views

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I am a member since 4 years & have had the good fortune in the first year of getting the vacation of my choice. Since then it has been absolutely disgusting. I have a RED membership, so called priority & privileged!!


Just to cite the case. I wanted to have a vacation in June (school holidays). I was on phone at 10am of  the morning of 1st January (the first day for booking for June month); after the 31st night bash.


It took me all my patience (thank you Anand Mahindra Ji for making your customer so tough) and finally I was able to reach an agent at 12:40 pm-2.40 hours to be exact. And yes property at Dharamshala was sold out for the first two weeks. So I settled for 3rd week - no options


My advice: never ever take this membership. If you think you still want one, please contact me.


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Brand Response

Dear Mr.Jain,
Thank you for writing in.
In contuation to your interactions with us we understand that your issues regarding your reservation have been addressed to your satisfaction. Please do write back to the email - indu.mrc@mahindraholidays.com for any unresolved issues.
Thank you once again for giving us an opportunity to be of service to you.
With regards
Saurabh
Member Relations
Mahindra Holidays

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By: ClubMahindra | Feb 22, 2011  03:38 PM Comments 0

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