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Be careful, some rooms blocked & sold via websites. Review on Club Mahindra Mashobra Shimla

Name: Be careful, some rooms blocked & sold via websites
Item: Club Mahindra Mashobra Shimla
Rating: 1
Author: a Mouthshut User

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30%

1.01

9,711 Votes

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Gables, Mashobra 171007, HP

+91-0177 274-0170

3 Star

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bunnypunia

delhi/mumbai india

18 Reviews

22 Followers

Be careful, some rooms blocked & sold via websites

Feb 22, 2016 11:40 AM 11507 Views

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My member ID is 286225. I have been going thru a complaint with CM about Club Mahindra Mashbora property being non available on their website but being sold openly on third party websites like MakeMyTrip.com.

The executive called me today and confirmed that yes Club Mahindra Mashobra is not an entirely CM property and they are reserving some rooms and selling them online via other travel sites. This, without telling us, the members openly about the same. What a shame CM - first you take lacs of money from us, then taken 12000+ as ASF charges year and yet go ahead and sell'our' rooms online.

Those who are looking at buying a CM membership, please dont. Those who are looking at paying ASF - please dont.

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Brand Response

Dear bunnypunia,
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience and delay in response.
We have a reason to believe your concern has been resolved as this concern of yours appears to be almost 2 years old.
We have taken cognizance of your comments and the spirit in which you have shared your feedback.
Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.
Assuring you best of our services.
Warm Regards,
Club Mahindra Team