Apr 20, 2014 06:22 PM
17385 Views
As a purple member, Member id 2164771 I want to escalate this complaint and I demand the following.
I want to know how many nights of Club Mahindra are sold to non-members via direct portals like booking.com or others. I just found out that over 99+ resorts are offloading rooms at 80% discounts whereas members are denied access to these properties.
This is a serious fraud and unacceptable, we have invested lakhs to become members and continue to pay over 13k each year for maintenance and only to find out that we are denied access and our inventories are sold at massive discounts to non members. This is just unacceptable and esp when we were assured that Club mahindra is only for members and under no circumstances are the rooms let out to non members.
Selling these directly on online portals is a breach of member trust.
I demand an explanation and I need a direct response the sr mgmt in Club Mahindra. Example below where a member night in summer holidays is sold in goa for less than 3k where as my own cost is over 12K. To make matters worse these nights are not available for members and are showing as completely sold out. So non members can still buy them at 80% discount.
This is a very serious fraud and will not be tolerable.
https://booking.com/hotel/in/club-mahindra-emerald-palms-goa.en-gb.html?sid=b4c
ffaa2d89ab7f7c7d610378cef7a63;dcid=1
