Jul 01, 2013 10:20 AM
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My six month old daughter, Mohini started vomiting with streaks of blood in it.
She was born in Cloud Nine Malleshwaram and looked after by Dr. Kishore Yerur who is on the Cloud Nine Malleshwaram board. We rushed her to the hospital where she vomited blood twice again in front of Dr.Yerur. He admitted her for observation and gave her a anti nausea drop ( treating symptom not cause) and we were sent to a standard room.
Our troubles began from this moment. Even though Cloud Nine says they look after children, they are not geared for any child above the new born state. My daughter was on an high adult hospital bed, and the danger of her falling off was there all day and night. The nurses hooked her onto an IV line and the Doctor prescribed ORS juice ( fruit flavoured salt Electral) full concentrate in tiny sips. I listened to my instincts and diluted the ORS as the baby had never had anything like that and I didn't want her to have any reaction.
A Dr.Gauri, who was the evening/night shift came to see her at about six and said that I should give her full strength ORS and as much as the baby wanted. Since the whole day had passed and the baby must have adjusted by then, I did as the Doctor asked. No nurse gave her the drink, I and my husband did that through the day and maintained a record of how much ml she was having.
By nine o clock or so, the baby threw up the entire contents of her tummy, all the ORS. She was obviously not ready for full strength salty ORS.
At ten o clock in the night of the same day, we realized that the drip liguid was not moving at all. We called the nurses and Dr.Gauri and realized that the drip had stopped functioning by 12 'o clock in the morning itself. It had been fixed at about 11 in the morning. So the baby had had practically zero nourishment the entire day. Every nurse who came to check the drip looked at the digital monitor and left. No one even looked up at the plastic bottle where instead of 500ml, only 100 ml had gone into her body and stopped.
So at the end of the entire day in hospital my baby was without any kind of nourishment, more ill than when I bought her in, weak and crying. Dr.Gauri admitted to ther negligence on the part of the nurses, and fixed the drip. The baby got the drip the whole night and was marginally better in the morning. I still gave her diluted ORS through the night.
The next day Dr.Yerur came to see the baby. He did not prescribe any medication, he did not even have a clear diagnosis. He wrote nothing in her file. Amazingly though the nurses file had a entire record of how much liquid the baby had consumed. completely made up figures because no one had even asked us how much the baby had been drinking. The Medical admin Dr. Shekar Subbaiah came to see me and tried very hard to brush the issue aside. The nurse admin came to see me and asssured me 'action' would be taken.The day went by, the night went by, the baby remained in hospital, with us still administering the ORS liquid, which is still the only treatment given to her besides the glucose drip. At night they removed the drip.
By morning Dr.Yerur whose patient she was, came and asked me to give her Neocate, a milk supplement as it would be easier for her to digest. She had an instant colic cramp attack and the loose motion started and continued through the day. We asked him to discharge her as it was obvious he still had no diagnosis, only some conjecture, no medication and we knew we had to get a different doctor right away.
At leaving we were presented with an entire bill with absolutely no mention of the negligence. My husband and I went to the billing manager and we told him that it was only fair that we do not pay for day one because she got no care on day one. The billing manager called in the medical admin Dr. Shekar Subbaiah, who got horribly aggressive and rude, and said that we were making a big fuss over a deficit of just 70ml ( because 500-100ml =70ml!), and that the baby was ok is'nt it! He then said that how could I have written the name of the hospital on Facebook! That was his concern! So we were fussy parents, there was some small human error, and WE were making such a big deal.
Dr.Yerur at discharge prescribed a zinc solution and a colic cramp medication ( which was still treating symptom, not cause).
After we discharged the baby we took her to a senior pediatrician in Bangalore and within ten minutes, he diagnosed her with acute viral gastroenteritis, prescribed a host of light medication and supplements including the simple act of changing her from fancy Neocate (Rs.4000 a tin) to soyamilk Nusobee. He also prescribed Enterogermina, two ampoules a day, Susp. Z+D, once a day, Rebalanz ORS ( finally the light version a baby could digest). I am to see him in two days and he will prescribe baby antibiotics if she was not better. However within 24 hours the baby improved substantially. She is taking the soya milk well, she has no blood, no vomit, no loose motion and is slowly coming back to her normal self.
My child was severly neglected in Cloud Nine.
The doctor had no clue how to diagnose or treat her. He did not give her any medicine and did not call in a senior doctor to give another opinion. He did not properly cue in the night doctor so she did not follow the continued diluted ORS treatment. He did not offer a probiotic, an antibiotic, change the milk, nothing.
The entire team of day nurses and night nurses did not realize that the drip was not functioning.
No nurse gave her the ORS by mouth and maintained records of it, yet have clearly written in the file, fictional amounts she drank.
The records also fudged what the deficit was- 70 ml not given in drip, whereas the reality is that it was 400ml, the entire day's worth.
When the drip was the baby's ONLY medication/nourishment, she did not get it due to negligence.
She lost over 500gms in the hospital in two days.
Have your baby in Cloud Nine. I did and it was comfortable and great. But NEVER EVER take your baby back there. They are NOT a child hospital and they should admit that. We paid a bill of Rs.17, 000 with a Rs.3000 discount for negligent nursing care, a discount we had to fight for. Because we believe in the principle of the matter.
My baby was born in Cloud Nine. She has gone there every month for her check-ups and vaccinations. I know most of the nurses by name as well as the receptionists etc. I buy all the baby's medical supplies from there. I even gave the baby Neocate for one month ( at that price) because I beleived Dr.Yerur was genuinely trying to help understand my baby's sensitive tummy, instead of trying to plug an expensive product that Cloud Nine sells. But at the state of an emergency, the hospital, the doctor, the nurses and even damage control let us down so dreadfully.
I would'nt even have written this, if some Cloud Nine admin had come to us during discharge, and offered a small toy/gift for the baby and apologized, or offered compensation voluntarily. Instead they chose to trivialize it and ignore it. I'm still waiting to be told about what 'action' has been taken against the nurses.
