Horrible experience booking a hotel with Cleartrip. Review on Cleartrip

Hi,

I never ever thought that the experience of using cleartrip will be that much of horrible and pathetic. I will never use your service again. What we had experience is beyond the limit of harassment.

We booked a hotle on 25 Sep 3 months before undergoing a 30% discount given by cleartrip. Booked for 25 December Shimla hotel Browalia.

After 3 months when we finally reached to the destination what we had experience is no one can even thought. The hotel receptionist declined to have a confirmed booking. They have misbehaved and ere very rude with us.

We were continuously trying the customer support of cleartrip but the pathetic people was not able to give any solution and putting call on hold for a long time and finally the call was getting disconnected every time.

We create a scene at hotel staff and finally the manger come infront of us and gave us the printout of the mail that they have send to cleartrip on 27 Sep itself mentioning that the Booking is not confirmed as they have paid less by cleartip for that hotel.

Even the receptionist informed that this is the common issue with cleartrip so better to use other service provider.

We were waiting in chilling night and the poor customer support had put the call on hold that never ended. No one get back to us at that night. Hotel staff were rude with us. This spoiled our full trip.

That was the moment  I deeply regret to use Cleartrip for the first time. I would never recommended this site to anyone. If you people are not able to help the customer and knowingly wasting our whole trip.

After returning back from hotel I mailed on their support email id id but not to surprise they haven't get back till 8 days. FInally I had write review on their Facebook page then finally their representative get back to me and just giving the reimbursement of 2500 Rs discount on next booking with them.

This is simply bullshit if these people are thinking that this will be sufficient for a inconvenience that we had faced at that day.

I must suggest every one to never use this website. Or use if you want to spoil your most awaited trip.