Jan 23, 2007 02:22 PM
2920 Views
I booked a ticket through cleartrip.com on 20th Dec and cancelled it that day only. Got a message that the amount after due dedcutions the money will be credited back in my account within 30 days.
I usually assume that 30 days is the max time one agency will take to reimburse the amount.Everything being electronic, the transaction should complete within a week. Checked today with my CC company and was told the money has not been credited yet. Now here the fun starts,
11 AM - I give a call to their customer support. Was told that they will check with their "Accounts team" and call me back on my number within one hour
2 PM - 3 hours later, I call them back. Told them my problem. The customer care lady, Vivian and my conversation goes like this,
Me - So why the money has not been credited in my account yet?
Vivian - Sir, please wait for some time, it will be.
Me - When exactly? Hasnt the duration of 30 days expired?
Vivian - we meant 30 WORKING DAYS( this is the best excuse I have heard in a long time!)
Me - Eh? Please check and tell me the details
Vivian - I will have to check with my Back end team and will get back to you
Me - When should I expect the call back?
Vivian - Wont be possible today, but I will get back to you( as if they are working hard to resolve the palestinian conflict)
Me - Fine. Do it asap.
Bad customer care, clueless people and yes money stealers. I guess it just one another me too travel website which has been funded by few clueless VCs who are in for quick money.
