Oct 03, 2016 10:43 AM
14039 Views
I had booked a hotel in Chandigarh with Cleartrip, the hotel room I wanted was bigger room, so I checked the prices on both Makemytrip and Cleartrip. In Makemytrip, there were four categories with photographs and prices, in cleartrip, they showed photographs of two types of rooms, one was the Cabana Room(as checked on Makemytrip as well) and the other was a suite. Since the price was given for room only, I booked the room thinking that it is the room of which the photograph is given on the left side. When I got the voucher I realized I have been fooled as the voucher was of the lowest category room. I immediately called, their customer care, sent emails, spoke to number of their people, After first acknowledging their wrong listing, they later refused. I told them I will be needing a bigger room, but they refused. So I booked the bigger room at almost the same price from Makemytrip. Despite repeated requests they have not bothered to even revert on my emails that have been acknowledged by their system.
