Jul 30, 2009 03:54 PM
3450 Views
Internet has completely crept into our lives, atleast mine... will try to finish work online whenever possible, saves a lot of trouble.
anyways, Citibank, advertises big time about their bill pay services and them being free, but is it ethical that just because something is for free it may not work?
I have a Metlife policy that I wanted to register with Citi and make payments from that as well. However when I try to register, gives me an error saying the policy number does not match. (there was an issue that the policy number was cut short by 4 digits by Metlife, however I think they should be updated, what about people who have registered - if they were successful).
in addition they ask for a zillion other information, that Metlife people have no idea about, and the ludicrous thing is that these extra information that they ask for is abbreviated, and no help available. Also after failing to get info from Metlife, I called Citi Customer care regarding the details.
These are a bunch of people who do not understand english and something called as common sense, they are not ready to listen to the problem and dismiss that its their issue instantly... forced my way into talking to the floor manager, he too seemed to be similar. The thing that was surprising was that these people are very ill informed, and have no idea regarding any options that are available in the bank (guess Citi employee accounts are maintained by other banks ;-)). and their indifference attitude was even more annoying.
finally after much talking, I convinced that guy, and he gave me a customer care mail id to report the issue. When I mailed them asking for the details of the unwanted abbreivated info that I had to enter for registration and the issue, they mentioned they will get back to me in 4 days. These people too seem to be ignorant about the details. I replied to the mail asking for the abbreviated details while they sorted the issue, and I get no response.
End of 4 days, 5th or the 6th day, I get a mail saying they were sorry for the delay and need another 4 days, so far I have got about 5 such mail... saying they will get back in 4 more days (guess just an automated response system that sends a mail every 4-5 days).
The customer care people are absolutely incompetent atleast with what I have experienced, and do not reply to what is asked.
even after repeated mails asking for the details regarding those abbreviations, they keep silent, indicating they themselves are ignorant about these details, and claim metlife should know!
In addition its not just this biller, but for most billers they ask a lot of details which does not make sense at all. I guess if they make a promise, they need to keep it up, not make false statements. In addition if its a free service, it does not mean that they can get away without providing any support.
I hope that they will atleast look into such issues in the future and level up their so called customer care officers!
As a bank, havent had much problems, however as a service provider to other facilities and the customer care, always have had issues...
