Feb 15, 2011 12:51 PM
5661 Views
I had contacted Just Dial on 12/02/11, over phone, to get the contact number and the address for 6, Ballygaunge Place Restaurant at Indiranagar / Bangalore. With the informative message, Just Dial had confirmed that I will get a 15% discount on any CitiBank Card used at the above mentioned restaurant. I contacted the restaurant and the person attending my call gives me the same information. I booked a table for 3 for 13/02/11 afternoon lunch. Yesterday, 13/02/11, I went to the restaurant and after we finished eating, I gave my CitiBank Card for swipe and payment. When the bill came, I saw that I was not given the 15% discount on the total bill amount. The total amount of the bill was Rs. 1, 564=00 and 15% on that is Rs.234=60.
I met the manager and he argued with me for half an hour telling that, it was my fault of not telling the waiter that I’ll pay my bill by CitiBank Card. I even asked for a cash refund. He quoted that refunding Rs.234=60 are not possible as that will go from his own pocket.
My complaint is, when the Card can easily be identified as CitiBank Card why the discount was not provided? Also, if I was to tell that I am going to pay by CitiBank Card before handing over the Card for payment, why the same information was not provided me when I called and booked the table? And even if not provided, can't the waiter/card swiper see or read the name CITI on the Card?!
I called up CITI Bank Credit Card Customer Service and spoke to a Manager; they completely denied the fact and said, I had to call and inquire with CITI BANK, before I went to the Restaurant! They denied that this is a promotion in their favour!
Do we really call the Bank and find out if any promotion is going on? We just go ahead with the promotional message or advertising and purchase the product or the service. That is what normal people do.
As we all know, if the Just Dial and 6, Ballygaunge Place Restaurant / Indiranagar, Bangalore, are both giving the details of the 15% discount on CITI Bank Cards, how CITI Bank can deny the same?
And why they are not taking actions against the fraudulant activity from the Just Dial and the Restaurant Part?!
