Aug 05, 2014 02:49 PM
305681 Views
I bought Siemens Washing Machine, WM14S790GC, on Dec. 9, 2011 from Siemen's Preferred Dealer, D J Appliances, Mumbai 400054 for Rs 56, 000: at a much higher price than other products in the market. On the hope that Siemens will be superior to others.
Alas, my hopes were entirely belied. Within just 2 1/2 years of buying(and just outside of warranty period of 2 years), the machine has conked off, showing error code F 57. A technician came home and made a cursory examination to say that the Motor Module needs to be replaced at a cost of Rs 9940/- plus visit charges of Rs 800/-.
After 10 days and several mails/phone calls to Siemens Customer Service about the unconscionably high charges and early repair requirement, their technician came and replaced the part. He gave me a princely discount of 25% on the part, but still the damages came to well over Rs 8000/-.
Don't go on the assumption that a pricey machine from an MNC is better suited to you. They are probably a lot worse than a much more reasonably priced Indian or for that matter a Korean appliance. And stay away from Siemens washing machines!
