Jun 03, 2007 10:14 PM
7956 Views
I have subscribed with YouTele(previously Iqara) for an year and now thinking its enough.
Some points which I would like to make others aware of:
Iqara delayed the installation of connection and activate it by a complete month but they have stillcharged me monthly charge!
I used DT500 plan and recently switched to 2Mbps plan S500. It says 2Mbps butmost of the times the speed is way lowdue to the linkage downtime.
As per DT500 plan I had 3GB bandwidth limitand extra download would charge Rs.0.99/MB. Just before changing the plan(2/3 months ago), I downloaded 3.6GB on 14th of that month. So how much should I be charged extra? Rs. 600 right? NO! As per YouTele they charge it "pro-rata" basis i.e. for 14 days I can use only 1.5 GB and rest of it is charged as per Rs.0.99/MB . Ridiculous isn't it?!
The customer care is lousy departmentand totally isolated from finanance/account dept. My complaints about the over charging doesn't reach them at all! Everytimethey say that someone from YouTele will callback but no one does.
The guys refuse the take complaints over FAX! They say they don't have a FAX machine!
So please beware if you are thinking of YouTele and rethink before you go ahead.
