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MouthShut Score

79%
3.48 

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Rs. 3,64,000 (Ex-Showroom)

Chevrolet

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Never Purchase GM Chevrolet Spark car.
Mar 17, 2010 11:59 AM 10423 Views
(Updated Apr 16, 2012 11:01 AM)

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I purchased new Chevrolet Spark LT GM Motors from Delhi on Oct 2009, after week my car got puncture when I try to change my car tyre got jammed due to rusting I complaint to there customer service but no response with the help of tyre centre shop its got replaced with the spare wheel. In the month of Jan 2010 my car seat got defective & replaced after many followups in the month of march 2010.My car back Shocker also got changed.One day I open car bonnet to check engine oil after checking it I closed bonnet with my hand I found car bonnet got dented( when I closed the bonnet with hand).i don't think that bonnet(body) are safe as the bonnet protect the engine of the cars & Driver at the time accident.


The quality of my car's body & interior colour paint are pathetic ( car ki body or interior paint car ka saath chod raha hai, serious defect ) already complaint to there customer service but same no response from GM people & There Dealer do not respond to emails from customers.I also contacted through mail & phone(gmi.cac@gm.com , customer Care Help Desk : 30308080 )but all in vein..While choosing the car, I was very proud to own GM car and was expecting a truly world class service from it. Now, all my expectations have gone. From the day one really been miserable for me. It seems that the moment car is out of the showroom, the customer is on its own.


There is nothing like after sale service. I never expected such kind of treatment from the world, s best car manufacturer. Now, I don't have any desire to be associated with GM and truly regret my association with GM.I will never suggest anyone to own a GM car. I would like to bring to the notice, the quality of service being provide to customer is very poor. Unless GM improves its customer relations the company can not run long.


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