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64%
3.22 

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I feel this review is:

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They have shown that they mean business
Dec 04, 2013 09:48 AM 2554 Views
(Updated Dec 16, 2013 09:32 PM)

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I had a real bad experience with them. My claims were rejected and my objections went futile. In fact rejections increased and reached to the extent that whole thing started looking like fraud. I wrote a scathing review on Mouthshut.com. Suddenly they got into action and finally they paid every single paisa due to me. I am keeping my old review and subsequent writing intact here. -


My original review:


When you visit the site it is unbelievably rewarding. Out of the world discounts and no stupid conditions. Deals like 200 back on 350 etc.


In disbelief you try it couple of times and behold cash does come in your account. Now you get exited and get in with full frenzy.


They have said that whole cycle till refund takes 120 days. You in your excitement do not pause to think why so much time? 120 days casually convert to 180 - 200 days. You are happily shopping all this time and joyously seeing the money grow.


Then rejection start coming. The wording are like this: "Unfortunately your earlier cash back of Rs 1462.50 has not be approved by Snapdeal. "


You furnish all the details and proof. They sweetly agree that you are right and we are after the vendor. Mean while you continue shopping. After all you did get the money earlier few times.


This nice game of assurances continue. One day you get tired of it and write to vendor yourself and then reply comes: We never offered this deal. If at all, It was given by'Cash Karo' so kindly take your problem there.


Now it is only the question of how soon you get tired.


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Brand Response

Hi SatJeev, thanks for your message. As the system is automated, when retailers' decline a cashback payment because they believe the T&Cs have not been followed the system sends an email with a Cancellation notification. The email says that in case you think this cancellation has been wrongly done please contact us so that we can ask the retailer to check this & chase them for your Cashback. Some retailers were lagging behind in doing these transaction validations hence they did them in bulk last couple of weeks & you got a lot of notifications together. Sorry about that again, from now on they will happen within 4-12 weeks of your transaction which is the cashback payment period.
As I mentioned earlier we are chasing all the vendors for whom your transactions have been declined. Foodpanda has said that unfortunately you used Exclusive Coupons which were sent in email by them, and hence they wont be paying us commission for these sales. As you know we only get paid commission if coupons on our site are used. For Snapdeal & Zovi they are still looking into the reason of rejection as it needs to be manually checked for each transaction. We have insisted that either we should know the clear reason for rejection or the commission needs to be paid so that we can pay you Cashback.
I'm sorry that this is taking so long. Please bear with us for a few days while we chase the retailers. Rest assured that if you have followed all the T&Cs then your Cashback will be paid for sure! We've paid over Rs 80 Lakhs of Cashback already and are India's largest cashback site. Rest assured nothing is fake or fraud here, we are working hard to get all the answers for you & hope to resolve everything soon.
Many thanks
Swati

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By: CashKaro_support | Dec 06, 2013  06:06 PM Comments 2

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