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Home > Ecommerce and Online Business > Online Shopping > Caratlane > Good experience

Good experience. Review on Caratlane

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MouthShut Score

72%
3.51 

Customer Service:

Product Quality:

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Reliability:

1800-102-0103

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The ingenuineness of this review appears doubtful.
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Bangalore India
Good experience
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Sep 12, 2012 02:56 PM 16769 Views

Customer Service:

Product Quality:

Delivery Timeliness:

App & Websites:

Reliability:

I ordered two gold coins of each 4 grams, one is of Ganesha design and Lakshmi Design. But I received two gold coins of 4 grams of Lakshmi design. I complained about this to Cartlane and they apologized. They said to you can return one coin and they will send Ganesh coin, but I refused because as it is not convenient to return. This is one of the disadvantage in online shopping. Ganesh coins was cheaper by 500Rs, so they returned 500 to my bank A/C.


Overall I am happy with Cartlane, but they must take care while packing and shipping the orders. Their website is also well designed.


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Brand Response

Thank your for your feedback.
We are grateful to you to have taken the time to write about us and to have brought this to our attention as this puts us in a position to recognize these shortcomings and take corrective action.
We look forward to serve you again in the future.

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By: Caratlane | Aug 03, 2013  07:56 PM Comments 0

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