May 19, 2004 08:58 PM
8435 Views
(Updated May 19, 2004 08:58 PM)
This bank promises a lot but fails to deliver on all aspects of banking
This bank is awful. The customer service in bangalore should be shut down .
They could well follow international banks and start outsourcing and provide a better service. they should consider firing the staff and moving thier business to USA or UK where atleast the customer complaint gets registered and access is available with consumer groups who can bring pressure. The mindset in the bank seems to be you should be very happy that we are giving you an account to bank with us. Forgetting hard earned money is deposited under thier care.
When an bank manager ignores statemenst from account holders money is missing then there is only one clear explanation. Staff at the bank must be on the take . They target account of Expats knowing full well that the time and effort to trace the situation is beyond ordinary people . in many case the staff have protection from local councillor or someone who can provide the muscle if things get too tough for them.
My account was opened in 1993 . A bank officer has happily rilfled the money out of the account and the bank does not even care to look at the complaint never mind even bother to reply. knowing full well its customer abroad cannot afford the time and money to go and sort the situation.reply is that as a customer its frivolous complaint as if they have personally earned this money .This is going on since 1996.
My advice to people steer well clear of this bank and move your money elsewhere.
It seems so.
