Shhh be polite please. Review on Canara Bank

Canara bank was founded in 1906 as Canara Bank Hindu Permanent Fund, after that it blossomed into a limited company as Canara Bank Ltd. In 1910 and after nationalization in 1969 it became Canara Bank.

Canara Bank has more than 2400 branches spread over 22 states. They have international Divisions and Foreign Departments to support NRI’s.

Well I am writing this low ranking review, not because this bank and all its branches are bad but their customer service at Khar branch is really very bad.

The staff there doesn’t know how to behave with the customers at all. I think they need to take some lessons on interacting with customers.

Canara Bank Khar (W) Mumbai. Except me my entire family member’s have account in this bank. (Almost 8 accounts.) My cousin sister handled everybody’s accounts. Every time after returning from the bank she used to complain about the staff’s ill behavior.

After a month she got married and all the bank responsibilities came upon me. Well I didn’t have any option but take over the responsibility.

My cousin brother gave me his salary cheque to deposit and get the new chequebook. He filled the requisition slip for the new chequebook and signed where required. It was my first visit to Canara bank, as soon I entered I first went to the inquiry counter the person at the counter was very polite and showed me the counter where I was supposed to deposit the cheque and get the new cheque book as well.

I went to the counter where two huge ladies were busy discussing about their personal matters. I asked one of her excuse me mam I want to deposit the cheque, but she didn’t respond I waited till 5 minutes, thought she was busy but when I saw that she was just busy chatting. I politely said excuse mam can u please take this cheque she just gave me one look and literally snatched the cheque from my hand after two minutes I nicely gave her the slip and requested her to give me the new cheque book.

To my shock she just screamed at me because I didn’t gave her both, slip/cheque together. Man I was shock everybody was looking at me. I kept my self-cool, well I didn’t wanted to fight with her in my very first visit to the bank. But a lady waiting next to me shouted at the counter lady “can’t you see we are standing from so long and you are just busy chatting”. Hearing this the Manager came out and we both told him the entire story and he was so bugged on that lady and he asked her to apologize for being so rude to me.

After the manager left from there, she started taking against me in her language (well I don’t want to mention the language but I very well understand that language) I just took the cheque book and left. It was really bad; my entire day was spoilt and thought I would never go to that lady again.

After few weeks I went to the bank to get the new computerized passbook. I went to the other lady and gave her all the 8 passbooks. But that lady replied I don’t have time now and asked me to go to the other counter and to my bad luck I had to go to the same lady again.

I didn’t had any other option but had to go to her and when I told her that I wanted the new passbooks, she was like you should get one passbook at a time. I politely asked her is it a rule? She replied harshly NO but I am too busy and can give only one passbook. I told her mam even I am very busy and can’t come again and again with each passbook every time. She didn’t reply anything I was fed-up and straight went to the Manager.

The Manager very well knew that she was purposely not doing my work. He called her in his cabin and asked her to do the work. She just snatched the passbooks and gave me a dirty look and left the cabin. The Manager made me sit in his cabin till she got my updated passbooks.

I asked all my family members to open an account in different bank. Thank god everybody agreed with me and opened an account in different bank.

This was not the only one incident, which I faced, every time my sister had faced their staff’s rude behavior but ignored to complaint.

15 years of account was closed in only 15 minutes only because of the ill behavior of the staff.