I have booked a car from Cars 24 and applied for a loan and their internal team applied loan through third party with Bajaj Finserv. After disbursement of loan amount once I asked for delivery of vehicle then I got to know that there are lots of traffic challans on that vehicle and that vechile is accidental. Initially I was informed that this car is neat and clean and this is not the accidental car. After a month of struggle they didn’t pay the traffic challan and cancelled the loan and due to this I had to pay the loan cancellation amount and I was being mentally harassed by cars24 team.
There is no specific department to address customer’s concern. They are always playing with customer’s emotions and financial. Very worst service. I recommend everyone not to buy cars from Cars 24.
