Brand factory in marathalli near the bridge as usual is poor in collection. Although the building is very big with around 5 floors all dedicated to different categories but the quality of the products does not seem good.
We had gone to brand factory recently when there was this offer of purchase 5 for 999 and it was just a waste of time. The collection was not at all good and although it seems to be a great offer you will not find 5 products that you can purchase. Also these were applicable only on few products.
So we went ahead to other brands and amongst all the brands and products we could find only 1 top that was a little good but again inspite of being a vero moda the quality seemed to be a little cheap. The material was of very thin quality and it did not even look as if it was a new product.
This was about the products now coming to the service, the maintainance of the store is not all good. Different products are kept at wrong places and so the customer is confused about the discout applicable. There was a skybag backpack kept in the section of 70% discount and so we kept the bag in our cart and even confirmed from the salesperson. But when billing was done it was done at 40% off so when complained they easily denied that it cannot be maintained. And not only 1 bag but three similar bags were kept at the same place. They were very casual about everything and told us to complain in the register because they also knew nothing would happen even after complaining.
However we did our duty and raised a complain. We even got a message that complain is registered but then all was gone. No other communication nor any messages or calls and the complain was gone. This kind of service is really not acceptable and they have so many staffs in the store they can atleast maintain the stock and keep producta in correct racks so as to not harass customers.
Earlier the service and store was good but as days are going by the service is becoming veey poor. I used to purchase from brand factory but now I prefer shoppers stop and westside over brand factory.
