Jan 05, 2020 10:02 PM
6209 Views
(via Mobile)
(Updated Jan 06, 2020 03:25 PM)
Recently I booked for residency hotel in Chennai through this site as it was offering good rates. I filled up all the neccessary entries and submitted the form online. Got a message stating that booking is confirmed on the site. I did not receive any confirmation mail on my account. So I thought of confirming by calling a few hours before check in at the hotel. To my dismay I was told that no booking on my name had been done at the hotel. Thankfully as the rooms were still available I could book room at rates close to the one proposed by booking.com. Just imagine my plight of not finding any booking at any hotel on New Year's eve due to this shoddy service by booking.com. From this experience I have learnt never to trust this site or for that matter any online site as I could have landed in trouble & would have had to run from hotel to hotel. The checkout offered at the website is 12 non whereas if you book on the hotel's site you get a 24 hrs checkout.
Will never use booking.com again as the site cannot be trusted.
