Apr 19, 2016 05:03 PM
3204 Views
I thought I found a great hotel for a summer vacation in . . . but reservations were through Booking.com. I wish I'd done my research 1st.
1) A deposit of 1 night was required.
2) Free cancellation through 1 week prior to reservation.
Ok. Sounds good. I make the reservation - 6 months out. 2 weeks later I find the location was not what I wanted and cancelled. I received confirmation of the cancellation WITHOUT penalty.
Ok. Still sounds good. I get my credit card statement and I have a$10 interest charge . . . but I paid the statement in full(less the 1 night deposit to booking .com that should have been credited).
Ok. Booking. com Customer Service is non-existent so I contacted the hotel directly. They informed me they never received a cancellation from Booking.com. I needed to cancel the same way I booked.
Ok. Time to pursue direct contact with Booking.com - not online. IMPOSSIBLE. If you can find the number you're a detective, but it won't help because the line is unanswered. I did send multiple emails requesting cancellation to the hotel - but no response.
Ok. I disputed the charge on my credit card. That should avoid future charges and allow me to eventually get reimbursed. They advised me to call the hotel and demand cancellation and reimbursement directly.
Ok. Called the hotel again and was told I must make my cancellation request to the Front Desk Manager. Took 15 minutes but I finally got a representative for the Front Desk Manager to tell me the cancellation was being processed and I should receive my refund "shortly." Please, define shortly.
I found lot of problfems with it . so I will advise you to use it least.
