Jun 08, 2013 04:24 PM
11011 Views
I had tried this site to buy a book on atomic physics.Both times the site says the book is available and when we order they do not send it through.
This book was not delivered at all. First time may be after one month or so they had informed themselves (+ve) that the book is not available and hence money will be refunded. Second time - they had updated the order status as cancelled but never mentioned about money refund. On my complaining they told me money will be refunded in few days. but even at that time I observed that the site shows the book status as "available". I told them the same thing and asked them why don't they supply it. they said the site had to be updated and will mark it as "out of stock" . but I noticed that even after 3-4 still the site shows the book as available.
So if a customer orders this book and pays through card it will nicely collect the money but can not
deliver. I do not know whether this intentional on their part or not.
My only submission is that do not treat their 'available' as available. OK.
