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MouthShut Score

69%
3.32 

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+91-80-32400000

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Not happy with bluestone
Jul 09, 2016 11:32 AM 3601 Views

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Dear Friend I bought Pair of gold earing from Bluestone, Now I want to return it. Market Value of these products are quite low that the reason they only replace things and not giving you refund. they are making their customer into vicious circle, where they cannot come out even if they want to. My advise to all buyer not to get into these type of shopping as they are very fast when they want to sell their products and they will vanish out when you want to replace your items. They will give you less value and silly reasons to avoid you. Regards


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Brand Response

Dear Sir,
We would like to express our deepest regret for the inconvenience caused unintentionally.
Please be informed that we presently have 2 options in our Lifetime Exchange where if you wish to exchange the product,we offer 100% of current material value on exchange for all jewellery(except solitaires).
If you choose to return the product, we will refund 90% of the total amount.(with deductions towards making charges, VAT and discounts) for all jewellery(except solitaires)
There would also be a minimum deduction of Rs.1000 for order value below Rs.10,000 and a flat 10% on orders above Rs.10,000 towards melting charges.
If you need to return your jewellery for any reason, we'll happily provide you with a full refund or exchange as per our 30-Day Money Back Policy
Please share your contact details and we will get in touch with you at the earliest and assist you on the same.
Regard,
Blessy Mary
Team BlueStone

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By: Bluestone_Jewellery | Jul 09, 2016  01:07 PM Comments 0

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