Forget your money in case of failed transaction. Review on Billdesk

I was trying to pay my BSNL landline bill through bangaloretelcom.com. The transactions are carried out through billdesk.com. The transaction was successful but after the authorization my browser crashed and the successful transaction id could not be generated.

I waited for a day to check if my transaction was successful but it was not. So I started another transaction assuming that the money for my failed transaction would be refunded to me in 4 working days as they claim. After 4 working days, I tried to call billdesk to clarify this issue since the money was not refunded to me.

The Bangalore billdesk phone number is never attended. Hence I called up the Chennai billdesk number and notified the billdesk agent about my issue.

He said that the failed transaction is registered in billdesk and is under process of refund and suggested me to wait for 1 more day for my refund. I waited for 2 more days and called them again. This time, some other person said that the money has already reached BSNL and suggested me to send a mail to support@billdesk.com for my issue.

I mailed them. It has been more than a month that I am following up with the issue but to no use. I am pasting my conversations with billdesk below.

Re: failed transaction

8 messages BillDesk Payment Gateway customtakeouter Support pgsupport@billdesk.com Wed, Dec 15, 2010 at 4:31 PM To: viral.kamdar@gmail.com Dear Viral, Thank you for writing to Payment Gateway Support. We understand your concern regarding the status of your payment towards BSNL on 3rd December.

Please note that the mentioned payment has been successfully processed from our end via transaction reference numbers MHDF0125336521 and MHDF0125661655 and we have forwarded these details to biller to check the payment updation status.

We will update you as soon as we get any response is received from them. This normally takes two to three working days (Monday to Friday).

Thanks again for contacting Payment Gateway Support. Thanks and Regards, Payment Gateway Support

BillDesk. ----- Original Message ----- From: Viral Kamdar To: support@billdesk.com Sent: Tuesday, December 14, 2010 11:41 AM Subject: failed transaction

Hi,

I was trying to pay my BSNL landline phone bill using billdesk on 2nd of December for an amount of Rs. 783 from my HDFC bank account.

The transaction was successful at billdesk but after that my browser crashed. Hence, the transaction details could not reach reach BSNL. The transaction reference number is MHDF0125336521.

I waited for 1 day to see if the transaction was successful at BSNL side.After noticing that the bill was not paid, I made another transaction of the same amount on 3rd of December. The transaction reference number for the same is MHDF0125661655. My money for the first failed transaction has not been refunded yet. When I called billdesk support, your executive informed me that both the transactions were successful.

He suggested me to send this mail to you for process of refund or adjustment in the next billing cycle. Since I have made a double payment for my bill to BSNL through billdesk, I request you to process the refund of money for the failed transaction.

Thanks

Viral Kamdar

Viral Kamdar Tue, Dec 21, 2010 at 11:56 AM To: BillDesk Payment Gateway customtakeouter Support pgsupport@billdesk.com Hi, What is the status for this? I have got another bill from BSNL but the amount is not adjusted

ThanksViral[Quoted text hidden]--

Viral Kamdar

BillDesk Payment Gateway customtakeouter Support pgsupport@billdesk.com Wed, Dec 22, 2010 at 5:36 PM To: Viral Kamdar Dear Viral, Thank you for writing to Payment Gateway Support. We sincerely apologize for the delay in responding to your case.

We have already contacted the concerned biller regarding your payment and are still awaiting a revert.

We shall update you on the same as soon as we receive any update from the biller.

Thanks again for contacting Payment Gateway Support. Thanks and Regards, Payment Gateway Support

BillDesk. ----- Original Message ----- From: Viral Kamdar [Quoted text hidden] BillDesk Payment Gateway customtakeouter Support pgsupport@billdesk.com Thu, Dec 23, 2010 at 10:19 AM To: Viral Kamdar Dear Viral, Thank you for writing to Payment Gateway Support. We understand your concern regarding the payment to BSNL and that you need assistance regarding the same.

We had contacted the biller in this regard and they have informed that the payment has been updated at their end.

Thanks again for contacting Payment Gateway Support. Thanks and Regards, Payment Gateway Support

BillDesk [Quoted text hidden] Viral Kamdar Mon, Jan 3, 2011 at 11:37 AM To: BillDesk Payment Gateway customtakeouter Support pgsupport@billdesk.com Hi, Please let me know the status of this.ThanksViral

On Wed, Dec 15, 2010 at 4:31 PM, BillDesk Payment Gateway customtakeouter Support pgsupport@billdesk.com wrote:

[Quoted text hidden]

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Viral Kamdar

BillDesk Payment Gateway customtakeouter Support pgsupport@billdesk.com Tue, Jan 4, 2011 at 5:42 PM To: Viral Kamdar Dear Viral, Thank you for writing to Payment Gateway Support. We sincerely apologize for the delay in responding to your case.

We have already contacted the concerned biller regarding your payment and are still awaiting a revert.

We shall update you on the same as soon as we receive any update from the biller.

Thanks again for contacting Payment Gateway Support. Thanks and Regards, Payment Gateway Support

BillDesk ----- Original Message ----- From: Viral Kamdar To: BillDesk Payment Gateway customtakeouter Support Sent: Monday, January 03, 2011 11:37 AM Subject: Re: failed transaction

[Quoted text hidden] Viral Kamdar Tue, Jan 4, 2011 at 6:37 PM To: BillDesk Payment Gateway customtakeouter Support pgsupport@billdesk.com Hi, It has already been a month since this happened. Is it possible for me to go to BSNL with your reference and sort this out?

ThanksViral[Quoted text hidden]--

Viral Kamdar

BillDesk Payment Gateway customtakeouter Support pgsupport@billdesk.com Wed, Jan 5, 2011 at 3:37 PM To: Viral Kamdar Dear Viral, Thank you for writing to Payment Gateway Support. We understand your concern regarding the payment to BSNL and that you need assistance regarding the same.

We had contacted the biller in this regard and they have informed that the payment has been updated at their end.

Thanks again for contacting Payment Gateway Support. Thanks and Regards, Payment Gateway Support

BillDesk ----- Original Message ----- From: Viral Kamdar To: BillDesk Payment Gateway customtakeouter Support Sent: Monday, January 03, 2011 11:37 AM Subject: Re: failed transaction

[Quoted text hidden]