Customer Support Numbers seem to be only Outgoing!. Review on Billdesk

I think in this age of Information Technology, the Online Payment system still continues to the most unreliable method. While it appears convenient, the moment something fails it’s a big frustration for the payer and there’s no commitment in place to provide timely input and status update to the payer & payee. Sites like Billdesk exactly lack in this aspect.

Their customer care numbers are never picked up by anyone, they just keep ringing until timeout. A few times they are also ‘busy’ or ‘engaged’ when called. In short their customer care numbers are only for Outgoing. They don’t seem to be serious enough to process any Incoming calls.

If by chance you get connected once a while after tens of attempts, you are calmly redirected to some email id like support@billdesk or pgsupport@billdesk etc.

The sad part is when doing online payments, you have no choice but to accept the third party gateway service provider and you are totally at the mercy of them.

Since third party acts as gateway system, I think they should understand the criticality of their role and enable proactive support & visibility when online transactions fail for some or the other reasons. Today it appears like they are just raising their hands or operating without sensitizing towards the needs of their customers.