Mar 30, 2016 01:06 PM
2145 Views
I don't know where to start from. I downloaded this app about a month back and it was going well. From last few days I tried to recharge 5 times through this app but mobile no.s never get credited for the same. I paid them by my SBI debit card and each time I tried recharging through them, my bank account got debited. Every time I sent them an e-mail complaining about the matter and their reply was the same as follows_
Dear Tanima Sinha,
Thank you for contacting Billbachao Customer Support Team. We are happy to assist you in resolving your query.
We confirm receipt of your enquiry assigned to Ticket ID* which is being actioned and will revert to you shortly with the correct resolution.
Kindly keep the same subject line of the email when communicating with Billbachao Customer Support Team about the issue.
Request you to kindly share your Mobile number for us to reach out if required for resolving the same.
You could also reach us at our helpline numbers –022 42133200 from 7:00 am to 11:00 pm.(Call will be charged as per your active tariff)
Regards,
Support Service desk
If I don't get my money back I will take them to the consumer forum for sure.
