Aug 01, 2017 11:06 AM
5379 Views
Yesterday I had booked a package for Rs.1099 from Bigstylist which included facial,wax,spa pedicure and threading I got added extraby paying the charges. The time slot booked on website was 10-11am, however I got a call from bigstylist team to take the slot from 1-2pm, I agreed. The stylist came at 1.30 along with her friend. First of all she was so slow, she took about 15 min to settle things, then she started with the threading, all wrong one shape was given as triangle and one was perfect round.Then started with wax, after doing one strip she asked me about AC as wax was not coming out. AC was in bedroom, my point is they should ask all this thing before hand, then she took another 15 min to arrange things in bedroom. Now comes worst part AC and fan both were on still wax was not coming out and was sticking to skin. She tried to do wax on same place thrice because if which my hand got completely red. I called up the bigstylist team and informed them about the issue with wax, the lady on the other had conveniently told me that she can arrange for better stylist within 24 to 48 hrs. Since my 1/4th wax was done, I had to immediately rush to another salon and spend extra money to do my stuff. Bigstylist is using inferior quality of wax for selling packages, very pathetic service and customer service team works like robot without understanding any problems. I would never recommend bigstylist to anyone.
