Overloaded servers & poor after-sales service. Review on Bigrock

I was hosting my website on BigRock. I was attracted to them after seeing their ads on TV and on the Internet. What I liked about them was the following:

1. Well designed and informative site.

   
   




2. Rates are fair for both domains as well as hosting.

   
   




3. One-stop shop for all website related services, such as purchasing domain names as well as hosting. No need to purchase different services from different sites.

   
   




4. Technical support is quite prompt.

   
   

Although initially everything seemed fine, within two months I was forced to shift to another hosting service provider due to performance reasons. My site was frequently not loading or displaying properly. On further investigation, I found it was due to MySQL queries getting frequently killed off by the server. As a result, Wordpress was not able to serve pages properly leading to display issues.

Now, I had never faced this problem on my previous host BizzHost. But instead of accepting any mistake at their end, BigRock simply blamed my site software for it. This was bizarre - I was using Wordpress for my website, which is the most popular CMS in the world. Not only that, my theme was a popular paid theme used by thousands of others. Even the plugins used were all popular and downloaded from official Wordpress site.

I have since investigated this problem in detail. The real issue is that BigRock has overloaded servers which cause severe issues for high-traffic dynamic sites running on Wordpress/Joomla/Drupal, which use technologies like MySQL and PHP.

However, when I cancelled my hosting order and asked for a pro-rated refund, I was told that there is no refund after the 30-day money back period! Now, this goes against the convention followed in the hosting industry, which is to offer pro-rated refunds after the initial money-back period. Not only this, nowhere on the BigRock site is it prominently mentioned that there will be no pro-rated refunds after the money back period. I had to struggle to find a reference in some BigRock policy page.

And of course, since they're a big organisation, they didn't really care about me moving away. Nor was there any regret or remorse for the fact that I was cheated out of my money due to their policies and poor performance.

What I don't understand here is:

1. Why does BigRock not mention clearly on their website that after the "30-day Money Back" period, there will be no refunds at all? Because even other industry leaders such as GoDaddy have an initial money back period, but after that too they offer pro-rated refunds.

   
   




2. If there are no refunds, why does BigRock even allow cancelling of such orders? Why would someone cancel a paid order if they were not going to get any refund?

   
   

Anyway, I have taken the matter to the Consumer Court. Let's see how things go there. I am not going to let BigRock get off the hook so lightly.