Join BigFlix to test your patience. Review on Bigflix

I believe that for every product/service there will be positives and negatives. But believe me for BIGFlix there are only negatives. Every person whom I know joined BIGFlix has suffered.The points listed below highlights the issues that I have encountered with BIGFlix. Please go through them if you do not want to fall into their trap.

[1] No new movies delivered. I guess this is because they maintain only very few copies of the new movie. Now these movies has to be circulated to all the people as everyone is interested in watching new movies. So, it takes about 2-3 months to obtain a new movie which has now become old and has already been telecast on TV.

[2] Very very few new movies are added. Its like 1 movie in a month. I watch both Hindi and English movies and I have not been able to see max of 2 movies being added in a month. If people want regional movies they God alone can save them.

[3] Movies are not delivered as per the format requested, like in my instance I always make sure that I queue DVD format movies but BigFlix delivers VCD format as per their wish.

[4] I have a daily one disk plan. There will be 2-3 days from a week when no movies will be delivered for some reason or the other in spite of me placing pick up requests promptly. Placing their pick up request is also a headache. If fortunately movies are delivered they will be delivered as late in the day as possible, in my case it happens to be around 8:00PM. Then we have till 12:00 midnight to place a pick up request. Even if you place pick up request at 12:01 the movie will not be picked up the next day, so basically no movie will be delivered.

In my 6 months tenure I should have got 180 movies whereas I got only 60 movies.

[5] Many a times they provide scratched disks which do not play in DVD players or worse they stop in the middle of the movie. They wont play in computers also. This they say upfront. Many times playing DVDs in DVD players causes region issues and they dont play!

[6] Their customer care (ccare@bigflix.com) is incapable of understanding simple english. They are trained to write only few responses back to customer. For e.g. I asked them why there is no so and so option on website? and pat came the reply "Thank you for writing to us.We sincerely apologize for the inconvenience caused. With regards to your query, we would like to inform you that we have forwarded your query to the appropriate team and also made a note of your query. We are looking into it at high priority." Then nothing happens. Now no matter what the question is, the answer always remains the same or close to the above.

[7] Their call centers are set up with pathetic english speaking people. Also the wait times to get through to talk to one of them are in the order of 8 to 10 minutes. Dial in and then listen to their BigFlix music for 10 minutes! Even after doing all this your query will not be resolved. All they say is that "Sorry for inconvenience caused and we have made note of you query and will get back to you at the earliest". Again nothing happens.

There are lots more problems... I have got tired typing here and I am sure you too would have understood that the problems with BIGFlix are just BIG...

So basically as the subject of this review says "Join BigFlix only if you want to test your patience".

I am sure no one will be able to put up with them even for a month.

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The best part I forgot to write above. Here it is...

If you have movie sequels queued up in the following order e.g. Lord Of The Rings 1st, Lord Of The Rings 2nd, Lord of the Rings 3rd and Lord of the Rings 4th, be prepared to receive any part at any time depending upon the availability of the movies. You know it could be like watching Part 3rd first, followed by Part 1st, 4th and 2nd. The dumb heads at BIGFlix do not understand what it is like watching movie sequels.

All they are trying is to lure people into the trap, take their money and then ditch them.