Cheated with the order. Review on Bigbasket

Hi, I want to highlight a few things about the bigbasket online store. For the past 2 weeks I am constantly calling wasting my time enery and money to speak to unsupportive bigbasket customer care people. My complaints were on the bad quality of products delivered and still they keep delivering so even after promiising to deliver good quality.

I feel really cheated with my last order which was ordered on Friday 20th. there were 5 items in the order and as usal some products on the standard delivery list comes after 2 days( Better walk to a store and buy) . This order was supposed to get delivered on Sunday morning and suddenly they cancelled the order saying products were not availble. On sunday I made repeated calls to customer care and DORTHY from customer care promised me that orders are getting delivered today Monday( 23rd) and she promised me to refund the amount as a compensation.

I got the amount and waited for the products there was no calls no messages no updates. I did not get these essentials and relied on this stupid pathetic service. My order again did not get delivered. Its already 3 days. I do not know whether I may even get these products because bigbasket is the most unreliable, pathetic and stupid service I have ever seen. Instead of my repeated complaints no actions are taken noone is bothere. Iam completed UNHAPPY WITH BIGBASKET AND FEEL REALLY CHEATED BY THEM. The order says delivered. Order number is EBO-10663393-220516.