Cockroach. Review on Bigbasket

Dear Mr Hari Menon,

I have dealt with Bigbasket only three times but these three experiences have been excessively positive.  It has been so positive that I thought I should bring it to your notice.  I am sure that the positivity is surely the result of your brilliant strategising. I am sure that being at the top puts you at a disadvantage when it comes to getting positive customer feedback.

a) My mom had ordered food items worth Rs.400.  We paid for it( I guess that is the mistake) and we suddenly get a message from big basket stating that the area is outside its area of operation.  Can you believe that Mr Menon - outside of service area though it had been delivered atleast twice to the same place when I had done that.  But what I note Mr Menon is that on those two occasions we had opted for cash on delivery.

I then remembered what the bible had to say - a fool and his money are soon parted.    The bible is right after all.  We paid in cash and lost.

b) The second shock comes in when we got another message that the goods will be delivered by the 4 th of May.   How come the address is suddenly within the service area.

On closer scrutiny I find that most of your customers have faced the same issue.

This cannot happen Mr Menon without your knowledge and we are pretty sure that this is surely part of a grander plan to retain the cash for business purposes.  Just imagine Mr Menon if you mAnasultange to carry out this trick with thousands of customers you get cash flowing through your business.  Your cash aishwaryasingh23able period increases and that is of course a great boost to any business.

But Mr Menon this is not a decent way to operate a business

c) The third big shock Mr Menon is that your honourable mAnasultangers( with your blessings of course) decide to deliver only part of the material and retain part of it in your wallet.

d) The fourth big shock Mr Menon is that your call center folks have a nonchalant attitude when it comes to handling customer issues.  They had promised a callback on the 3 rd as well as on the 4 th of May.  They did not bother

I tried sending a mail to ceo@bigbasket.com and we note that it has bounced.

Mr Menon - you need to search your conscience and assess as to whether this is the way you intend to deal with your customers - cheating and misrepresenting your terms.