Dishonest and sly towards customers. Review on Bigbasket

After repeated bitter experiences with BigBasket.com, I can confidently claim that they are one of the worst in customer experience.

This has been happening repeatedly, that an order is placed with BigBasket.com and then not honoured, but this time, they have touched all heights of dishonesty.

A couple of weeks back, I had placed an order with them, and booked an available slot through the site, but they failed to deliver and in place, sent some petty apology amount to my wallet, which obviously does not make up for the inconvenience caused, but it was their way of making things better.

Another time, they sent only half the things that I had ordered, through the website, and did not even shoot a prior mail, saying that only half the items will be delivered. It was only after getting the delivery, at 9 in the night, that I found out that half the things had been cancelled, so I had to go out in the night and get them myself.

Clearly a case of highly mismanaged inventory, and lack of technology to reflect it on their site/ app.

I had overlooked these glitches, but what BigBasket.com did yesterday, really put me off.

I had planned a dinner at my place on Tuesday night and hence had placed the order with them on Monday. Since the next available delivery slot was Tuesday 7:30-10pm, I was forced to book delivery for that time, hoping that if I got the raw material a little early, say by 9 ish, I would quickly whip up something for my guests.

At 8:45 pm, on Tuesday, while I had guests waiting on me, I remembered that they had once failed to deliver in the booked time slot, so I started to panic. I called their customer care and they assured me that my order is on its way, and will definitely be delivered, with all the items ordered.

I must have made at least 5 calls between 8:45 pm - 10 pm, just to be repeatedly assured that my order would be delivered with all the items that I had ordered.

My last call was at 9:55 pm, when the customer care guy told me that the delivery boy's bike had broken down, he will call the delivery guy and then call me back, and also assured me that my items would definitely reach me by 10:15 pm or so. Now I had guests waiting on me on one side, and the fear of not getting the raw materials in time. After I did not hear from their customer care, I again called up, only to be directed to an audio clip that they are shut after 10pm and I should write a mail to them for further assistance.

I had to get out of my house at 10:20pm and go around hastily, looking for the stuff that I had ordered.

I do not understand this sly behaviour - if you cannot fulfil your commitments, why commit in the first place. Even if you are inefficient in fulfilling them, why lie to people giving them false assurance! Do not expect this kind of slyness from BigBasket.com, when they say that they would revert and do not even bother.

To make things worse, I got an email from BigBasket.com, at 10:53 in the night which stated that my order would be delivered on Thursday(which was two days later), between 7-9:30 am! They did not even bother to ask if I was available at home that time or not!

I again got another mail from them at 6:52 am the next day(Wednesday morning), stating that a couple of items from my order had been cancelled! They conveniently cancelled 11 pieces from my basket!

And again, out of nowhere, the doorbell rang at 7 am - it was the delivery boy, disturbing my sleep, to deliver once item out of the 12 items that I had ordered. I told him to take it back, since I had already got it last night.

After 10 minutes, the doorbell rang again. I had to get out of bed to find another delivery boy from BigBasket.com, to deliver the product that I had just returned.

I felt extremely harassed and cheated at the same time. First they confirm orders. Then, if you are lucky, they deliver, but with only half the items. And most of the times, they do not bother to deliver. looks like they do not have the technology to handle scale at the moment. What horrible services BigBasket.com, and such sly customer care! Never making a fool out of myself by ordering from here again!