Jul 03, 2015 11:44 AM
13016 Views
BigBasket is a synonymous name is online grocery shopping in India. Within a short span it captured and place its reputation in the hearts of Indian consumers.
BigBasket.com online order placing is perfect with its product showcased with wide variety of cost-effective brands makes everyone happy. It's navigation, orders, shipment, delivery and customer care is really fantastic.
In my family, even my little daughter orders her favourite products with ease and it will be delivered within a day with courtesy and best care.
My age-old mom too shop with ease on BigBasket.com and she too receives the goods with care under her budget.
Along with my family, my entire society likes the BigBasket.com and orders frequently and feels good with their world-class service and packaging.
I have been a regular customer of bigbasket.com for the past several months. Since frequency of my purchases are quite high, I want to share my experiences. With a little baby at home, it's very difficult for me or for my husband to go to the nearby supermarket for our weekly grocery purchase. Moreover, the fuel charges for commute and most importantly, the time required to step out and buy groceries, vegetables and fruits from the nearby shops(please note the plural word) made us look for an alternative. Thanks to twitter, I discovered BigBasket through one of my tweet acquaintances.
Coming to diuscuss on the good with BigBasket.com - Shopping for groceries is highly convenient. I just can't be more happier about the time it saves for us.
Cash on delivery - the payment method I prefer for products like vegetables/fruits where product quality cannot be guaranteed.
Friendly return policy - no questions asked. I have returned vegetables and dairy products a couple of times when I wasn't happy about the quality. Such occasions were very few, though
Delivery guarantee - when I fix a time slot, they deliver promptly. Once when it was delayed by 30 minutes, they returned 10% of the order amount
Vegetables are fruits are very fresh. Bread and Dairy products are always within the expiry date.
Coming to the product - very easy-to-use, no clutter, no ads, organized catalog of products. Initially, navigation was a bit clumsier and one could get lost in the individual product description page and wouldn't be easy to get back to the category page. They seem to have fixed it now, with the breadcrumb display.
Time slot that I have blocked used to get released earlier. Now they have fixed this problem and I can hold onto a slot for 5 minutes.
Notifications are perfect. I get an email and an SMS as soon as I place an order. When the order is to be delivered on a particular day, I get a SMS notification again which is useful
Being an early customer, I get a 10% discount on the order value. That's a good savings for me.
On the whole though as a customer I really appreciate many factors like a well performing website, superb logistics, good quality of goods delivered and excellent customer service, on a long run to make me as a loyal customer, I believe they have to implement some of the above compelling suggestions …Good Luck!
