Reliance is a big name, it is a very renouned company of our country in many sectors. BIG TV is the part of Reliance. I got it's connection for 6 months free subscription. But, it's created a lot of problems in my daily schedule. After three and half months of use it's Set-top box was not working well, lost signal during watching news. I called Big TV customer service but my experience was one of the worst in my life. They registered my complain but no action was taken by them in next one month. I called them 3 times then two person came for solving problem. They fixed it and returned back but from the very next day the same problem started again. Again I registered a complain and the person who came for fixing it told me you will have to change the set-top box. Worst experience.