Oct 25, 2008 12:02 AM
1731 Views
Deal All, This is make you aware of harrowing experience I am going through after installing Reliance Big TV. My set-up box is not working since 7 days with no solution in sight. I suggest each one of us should avoid Big TV. I purchased the set-up box from one of Reliance shops at Forum mall, Bangalore around 45 days back. After repeated follow-ups to their call center (they gave me one number to follow up), they sent two idiots (they did not had even the basic tools) to get the installation done. Finally they came after good 15 days after putting the request. They did a very shoddy job in fixing the dish but I was fine as atleast it stated working.
Now, here is the main problem I am going through: The set-up box is not working (although signal is fine from dish). I gave the complain on 18th oct (already 7 days over) and almost daily following up through their call center (10 min waiting time atleast). They are least bothered to fix the problem. They give a false stme that "we are working on it". They have not cared to call me or send any technician to fix the problem. They just say it will be fixed "as soon as possible".
When I ask them to forward the call to supervisor they just hang up the phone. They don't have any office in B'lore where I can go. I have already threatened them that I will take it up through the consumer forum, but who is bothered?
Looks like I have to forget my investment of around 3000/- and look for alternative DTH.
