A BIG Disappointment. Review on Big TV

This review unlike my usual write-ups is not about the listing of advantages and disadvantages of BIG TV and nor this is about the technical Know Hows. This is purely a throw up in response to what BIG TV Service has to offer to its customers. If this is the level of service, I don't want a DTH Connection; the good old cable connection serves the purpose better and in a more economical manner.

I am one of the so called esteemed customer of Reliance BIG TV with Customer ID 200528881531 and reside in East Delhi. I got BIG TV installed at my place on 10th June 2010. Everything was hunky dory till 26th June. I was getting "A Class" picture quality and sound. But as fate seals it for me my happiness was short lived and I have to deal with with the dreaded Customer Service which is virtually nonexistent in India as far as Reliance is concerned. My Set Top box was not being Powered ON and hence I raised a complaint on 26th June 2010 itself and got a complaint number. I received a call from 011-32026567 the very next day and an appointment at 6.30 pm was fixed for the service as I only came back to office after 6 pm. As I already have doubts from the dubious voice of the engineer, he never turned up.Next day, I called the land-line number and there I got the contact details of my service engineer for my area Mr. Rajesh Dhawan Mobile No. 09350493609. On calling him up, he asked me to come to their office at Hasanpur and collect theadapter.

I obliged him and collected a replacement "Set Top Box" as on checking my previous adapter he said that adapter is functioning, hence there must be problem in my Set Top Box. Mind you, he never checked it as I was in Reliance office and not at my home. I reached home and checked it, still it was not working. Immediately, I called him up and told him about the matter.

Again, an appointment for 30th June was fixed from my side as he was not at all interested in resolving the problem. Next day after repeated calls and reminders, he agreed to come at my place at 8 pm. I waited and waited with an endless puffs of smoke but no body turned. I called upon others fellows from BIG TV Mr. Bhupinder(09350493611) and Mr. Mohit(09350493613) and they both assured me that Mr. Dhawan has a call in Lakshmi Nagar area to install a new connection and when he will be free from acquiring a new fool for his company, he will do the secondary chore of servicing an already fooled customer of 15 days. Anyways, with repeated calls, he decided not to pick up my calls. And I was once again forced to lodge yet another complaint with BIG TV CC as my previous complaint was closed by the engineers without even coming to my place. Anyways, I lodged a new complaint with number 130741736 on 30th June. Once gain I am assured of 24 hrsresolutiontime. Let us see what happens next.

This is complete callousness and lack of professionalism on BIG TV's part and to the top of it their so called "engineers" are impolite and behave in haughty manners as if they own the company and what I asked from them is an obligation but not a part of there duty.

If BIG TV guys have an iota of idea about the grievances a customer have to face due to their pathetic customer service levels, they should respond. I guess Reliance BIG TV is here to show how low a service can be. May they have been in any other democratic country, they could have been sued for millions and if in a dictatorial country all of their so called engineers be moved to the walls in a line and executed.

UPDATE(01/07/2010):- My second complaint no.130741736 was automatically closed also without any single call from the technical guys. WOW! What a service.UPDATE(07/07/2010):_ I got a call from BIG TV Mumbai office asking whether I am satisfied with their service. It is getting pathetic day by day. On being told about my problems, he simply said that he has noted down my problem and disconnected without giving any assurance.