May 27, 2013 08:49 PM
14542 Views
Please don't buy any product from big bazaar, specially from electronics bazaar. They are very poor in services. Never deliver products to your place in time.
This time it was extreme, I bought two RO whirlpool purifier from them on 05/May/2013, One on the day promises:
It is every thing in the box along with wall mounting stand.
It will be get delivered to you in 24 hours.
Problems on the day of purchase
The billing counter at electronic bazaar was closed.
Then wait for long time to get billing.
Problems after purchase
1. The product was not delivered in 24 hours.
When I follow with them, they said it will come in 2 hours, even not then next day one piece was delivered, second piece was delivered in night 11:00 PM.
The second piece was not complete, the parts are still missing on 27/May/2013.
On multiple followups the same thing, every time one of the staff member was on leave, every time different managers, every manager says give me one days time, now its more then 20 days.
I got a message from one of the manager Mr. Prabal Roy on 24/May/2013, "Dear Vivek ji, My Manager Nandkishor is joining tomorrow & he will arrange the missing part by tomorrow afternoon before 4 PM, don't worry will close this issue by tomorrow without fail, kindly co-operate thnx".
When I asked to replace the incomplete RO purifier with another UV purifier in the same cost, they denied as its 799 Rs more costlier, I said why don't you guys pay 799 Rs as a cost of harassment made to me and my family. But they were not co-operative and expect every customer to co-operate with the.
Regards,
Vivek
